JOIN THE TEAM

account manager

If interested, please send a cover letter and resume here

OVERVIEW:

A champion for excellence in service and product and a driver in building lasting client relationships, the Account Manager at Mirror NYC is a highly organized and inspired individual who’s excited to work within an entrepreneurial and collaborative environment. The Account Manager nurtures and builds client relationships founded on shared values and aspirations. They bring to Mirror NYC experience and technical knowledge in the worlds of print production, fabrication and all things experience-driven. They have the capacity and eagerness to simultaneously and swiftly lead a diverse range of initiatives for a breadth of clientele.

Why This Job Matters:

• The Account Manager comes with experience in the world of print production and fabrication, as well as in customer service. The Account Manager is confident working independently, efficiently, and with a sense of urgency. The Account Manager is a quick-learner and self-starter that takes pride in quality work that is required to uphold Mirror’s standards of minimizing errors and ensuring successful executions across a multitude of project types.

• The Account Manager is the first line of defense to provide strategy and solutions based on experience and knowledge; in this fast-paced and at-times high-stakes environment, that sound, knowledgeable resource is a trusted rock for not only the client, but the larger internal team. The Account Manager is confident researching solutions should they be new territory.

• The Account Manager promotes the growth of the organization by promoting profit-oriented goals and overseeing the overall success of each project; however, the Account Manager also understands the importance of balancing and prioritizing client-satisfaction and needs in specific circumstances and thinks long-term relationship vs. quick hit profit.

• You ingrain in your peers the importance of building and nurturing long-term, quality relationships with clients at all levels.

A Day in the Life:

• Utilize your strategic and technical skillset to lead your own portfolio of client projects across pre- and post-sales phases

• Interpret client requests across a variety of print and fabrication-related needs; have the technical experience and product knowledge to consider and strategize on material solutions and production methods that are sensible within budget and time constraints

• Perform outreach to vendors to collect pricing in order to craft proposals

• Formulate pitch decks and proposals inclusive of budgets; calculate item/project pricing in a manner that ensures positive outcomes for Mirror in the event proposals are approved

• Deliver exceptional customer service through the efficient and accurate turnaround of briefs and proposals; anticipate needs and provide options when applicable

• Communicate deadlines and required assets from client and work to retrieve all in a timely manner; download and organize files and provide a detailed brief to production inclusive of all project specs and scope details once project is approved

• Follow up with production to ensure all deliverables are on target and logistics have a plan to be handled

• Provide on-site oversight during installations, both to be a face for the client, but also to ensure scope is installed according to client expectations; have the ability to think on your toes and provide solutions in the event plan B’s need to be executed

• Constantly exercise strong written and communications skills to succinctly and efficiently converse with clients via e-mail, phone calls and text to clarify asks, provide solutions and provide follow through, as needed

• Utilize impeccable organization skills and sharp attention to detail juggling a multitude of projects, clients and vendors at once

• Keep a handle on costs per project at all times to ensure profitable, successful outcome; reconcile comprehensive billing packet upon job completion, submit to accounting department for client invoicing

• Research, locate, vet and onboard new vendors, as needed

What You Bring to the Table:

• Previous experience in and knowledge of the print production (large format and digital/offset), custom fabrication and experiential design and events world; knowledge of substrates and their uses a must

• You’re highly organized and know how to keep a good “to do” list to manage a constantly growing list of responsibilities and deadlines

• You’re a self-starter, highly motivated and not easily overwhelmed; you thrive in a fast-paced environment

• You’re resourceful and are able to provide – or research – solutions when the obvious direction isn’t feasible

• You have stellar oral and written communications skills; you’re confident speaking with high-level and high-profile clients and peers and communicate effectively and efficiently while both being friendly and professional at all times

• You have a proven track record of client satisfaction, increasing revenue year-on-year and making a positive difference to the company

• You have a creative streak and honed design aesthetic that can be used to help concept and envision tasteful client solutions

• You have a keen attention to detail and a drive for perfection that minimizes the chance for error on projects and ensures successful deliverables to client

• Excellent leadership skills and the ability to inspire and lead a diverse team of creatives

• An assertive, yet approachable and helpful demeanor

• You’re smart and a quick learner, able to confidently lead any type of project that Mirror NYC may take on – even those seemingly outside of the norm; you thrive on these expanded opportunities and appreciate the growing directions and capabilities of the company

• Knowledge of the Google, Microsoft and Adobe Suites; knowledge of Illustrator, InDesign, Sketchup a plus